Terms and Conditions

Last Updated: December 2024

Welcome to Nova Peyton. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

1. About Nova Peyton

Nova Peyton is a professional electronic and electrical services company based in Kerala, India. We provide comprehensive electrical and electronic solutions for residential, commercial, and industrial clients.

2. Services Offered

Nova Peyton provides the following services:

• Electrical installation and wiring
• Electronic device repair and maintenance
• Emergency electrical services
• Smart home solutions
• Electrical safety inspections
• Power backup solutions
• Technical consultation
• Industrial electrical services
• Energy efficiency solutions

3. Service Agreement

3.1 Service Request and Quotation

• All service requests must be submitted through our official channels
• We provide free quotations for most services
• Quotations are valid for 30 days from the date of issue
• Prices may vary based on project complexity and materials required

3.2 Service Execution

• Services will be performed by qualified and licensed technicians
• All work will comply with local electrical codes and safety standards
• We will provide necessary safety equipment and follow safety protocols
• Work schedules will be agreed upon in advance with the client

3.3 Quality Assurance

• All work is guaranteed for a minimum period as specified in the service agreement
• We use quality materials and equipment from reputable suppliers
• Post-service testing and inspection will be conducted
• We provide detailed documentation of work performed

4. Payment Terms

4.1 Payment Methods

We accept the following payment methods:

• Cash payments
• Bank transfers
• UPI payments
• Cheque payments (subject to clearance)
• Credit/Debit cards (where applicable)

4.2 Payment Schedule

• For small projects: Payment due upon completion
• For large projects: 50% advance payment, balance upon completion
• Emergency services: Payment due immediately upon service completion
• Maintenance contracts: Payment as per agreed schedule

4.3 Late Payment

Late payments may incur additional charges as specified in the service agreement. We reserve the right to suspend services for overdue accounts.

5. Client Responsibilities

Clients are responsible for:

• Providing accurate information about their requirements
• Ensuring safe access to work areas
• Obtaining necessary permits and approvals
• Providing adequate lighting and ventilation for work areas
• Removing valuable items from work areas
• Informing us of any existing electrical issues or hazards
• Making timely payments as agreed

6. Warranty and Guarantee

6.1 Workmanship Warranty

• All electrical work is warranted for 1 year from completion date
• Warranty covers defects in workmanship and materials
• Warranty does not cover damage due to misuse, accidents, or natural disasters
• Warranty is void if work is modified by unauthorized persons

6.2 Material Warranty

• Materials are covered by manufacturer warranties
• We will assist with warranty claims for materials we supply
• Client-supplied materials are not covered by our warranty

6.3 Warranty Claims

To make a warranty claim, contact us within the warranty period. We will inspect the issue and provide appropriate resolution at no additional cost.

7. Limitation of Liability

Nova Peyton's liability is limited as follows:

• Our total liability shall not exceed the total amount paid for the specific service
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for pre-existing electrical issues not disclosed by the client
• Liability is limited to the scope of work explicitly agreed upon
• We maintain appropriate insurance coverage for our operations

8. Safety and Compliance

8.1 Safety Standards

• All work complies with Indian Electrical Standards and local regulations
• Our technicians are trained in safety protocols and procedures
• We use appropriate personal protective equipment
• Work areas are secured and marked for safety

8.2 Permits and Approvals

• Clients are responsible for obtaining necessary permits
• We will assist with permit applications when required
• Work will not commence without proper approvals

9. Cancellation and Rescheduling

9.1 Service Cancellation

• Services may be cancelled up to 24 hours before scheduled time
• Cancellation fees may apply for same-day cancellations
• Emergency services cannot be cancelled once dispatched

9.2 Rescheduling

• Rescheduling is allowed with 24-hour notice
• Multiple reschedules may incur additional charges
• Weather-related reschedules are accommodated at no charge

10. Emergency Services

Our emergency services are available 24/7 for urgent electrical issues:

• Emergency services are charged at premium rates
• Response time depends on location and current workload
• Emergency repairs are temporary solutions; permanent fixes require separate scheduling
• Emergency service calls are non-refundable

11. Intellectual Property

All intellectual property rights in our services, including but not limited to:

• Service methodologies and procedures
• Technical documentation and specifications
• Website content and design
• Company branding and trademarks

Remain the property of Nova Peyton.

12. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for information about how we collect, use, and protect your personal information.

13. Dispute Resolution

13.1 Informal Resolution

We encourage clients to contact us directly to resolve any disputes or concerns. Most issues can be resolved through direct communication.

13.2 Formal Resolution

• Disputes will be resolved through arbitration in Kannur, Kerala
• Arbitration will be conducted in English
• Each party will bear their own legal costs
• Arbitration decision will be binding

14. Force Majeure

Nova Peyton shall not be liable for any delay or failure to perform due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters and extreme weather conditions
• Government actions and regulatory changes
• Labor disputes and strikes
• Supply chain disruptions
• Pandemic or health emergencies

15. Modifications to Terms

Nova Peyton reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

17. Governing Law

These Terms are governed by the laws of India and the state of Kerala. Any legal proceedings will be conducted in the courts of Kannur, Kerala.

18. Contact Information

For questions about these Terms and Conditions, please contact us:

19. Acceptance of Terms

By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree to these Terms, please do not use our services.