Privacy Policy

Last Updated: December 2024

At Nova Peyton, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number, postal address)
• Service preferences and requirements
• Property information for service delivery
• Payment information (processed securely through third-party providers)
• Communication preferences and opt-in choices

1.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Cookies and similar tracking technologies

2. How We Use Your Information

Nova Peyton uses your personal information for the following purposes:

2.1 Service Delivery

• Providing electrical and electronic services
• Scheduling appointments and service calls
• Processing payments and billing
• Delivering emergency services

2.2 Communication

• Responding to your inquiries and service requests
• Sending service updates and appointment reminders
• Providing customer support
• Sharing important safety information

2.3 Marketing and Promotions (With Your Consent)

• Sending promotional emails about new services and offers
• WhatsApp marketing messages (if opted in)
• Newsletter subscriptions
• SMS updates about appointments and services

2.4 Business Operations

• Improving our services and website
• Analyzing usage patterns and preferences
• Ensuring compliance with legal requirements
• Preventing fraud and ensuring security

3. Information Sharing and Disclosure

Nova Peyton does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Email and SMS delivery
• Website hosting and maintenance
• Customer support services

3.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Ensure user safety
• Respond to government requests

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

Nova Peyton implements appropriate security measures to protect your personal information:

• Encryption of sensitive data during transmission and storage
• Secure servers and databases
• Regular security audits and updates
• Access controls and employee training
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

5.1 Access and Correction

• Request access to your personal information
• Correct inaccurate or incomplete information
• Update your contact preferences

5.2 Communication Preferences

• Opt-out of marketing emails by clicking unsubscribe links
• Update WhatsApp marketing preferences
• Modify SMS notification settings
• Change newsletter subscription status

5.3 Data Deletion

You may request deletion of your personal information, subject to legal and business requirements for record retention.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and user experience
• Provide personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

7. Third-Party Links

Our website may contain links to third-party websites. Nova Peyton is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services are not directed to children under 13 years of age. Nova Peyton does not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain customer relationships
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Support business operations and analytics

10. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Changes to This Privacy Policy

Nova Peyton may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Updating the "Last Updated" date at the top of this policy

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Compliance

This Privacy Policy is designed to comply with applicable data protection laws and regulations, including but not limited to:

• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• General Data Protection Regulation (GDPR) for EU residents
• Other applicable local and international privacy laws